News & Events

OPEN Registration System Currently Down

The URCC NCORP Research Base is currently experiencing a temporary issue with the CTSU OPEN registration system. 

Until this is resolved, please proceed with registrations as usual. You will receive a system-generated rejection upon submission. Once that occurs:

1. Contact URCC at URCC_TechSupport@URMC.Rochester.edu and the CTSU Help Desk at ctsucontact@westat.com, make sure to include your enrollment tracking#, and request that the registration be processed manually.
2. Do not attempt to resubmit your enrollment. URCC will provide you and CTSU the Participant ID for your enrollment.
3. Once URCC provides the ID, CTSU will complete the registration on your behalf.

While this process will cause some delay, registrations should still be processed without issue as CTSU is actively monitoring requests. We’ll notify you as soon as full functionality is restored.